What is Solvit?

Solvit is a body established by the European Commission that mediates in disputes regarding the correct application of EU law. Solvit’s services are free of charge.

What kinds of problems?

The issues you can bring to Solvit are diverse. These include problems related to visas, child benefits, or pensions. For businesses, issues concerning trade and services, the recognition of professional qualifications, and VAT refunds are particularly relevant.

Please note!You cannot use Solvit if you have a problem with another business, if you have a problem as a consumer, or if you are seeking compensation. Solvit also cannot help if your case has been brought before a court.

Procedure

A complaint or problem can be submitted online. You must indicate the nature of the problem and which government agency you wish to report the issue to. You may also attach relevant documents, such as correspondence. After submission, the Solvit center in your own country will contact you to prepare your case and then forward it to the Solvit center in the country to which your complaint relates. The goal is to resolve a problem within ten weeks.

Examples

On the Solvit website, you’ll find numerous examples of cases that have been resolved with Solvit’s help. These include, for example, the failure to refund VAT or delays in doing so. Another case involves the refusal to issue a certificate of inheritance. Yet another example involves the refusal to allow a product onto the French market, even though it complied with European regulations.

Also for advice

Solvit can also be contacted if you need advice on your EU rights. If necessary, you will be referred to services that can provide better assistance. Requests for advice are answered within a week.